Refund Policy
Thank you for your purchase, we hope you love our products as much as we do. If for any reason you're unhappy with your purchase you may return it to us within 14 days of receipt of your order. All items returned must be in the original packaging, unused and with any tags and labels still attached. Any damaged orders must be reported to us within 7 days of receipt.
To return your item please email us at sales@katherinesheard.co.uk. Please include your name, order number and the order email address. The buyer is responsible for any postage costs for returns, unless the product is faulty. We recommend you obtain proof of postage for all returns.
Our return address is
Katherine Sheard Designs
22 Mill Hill Leys
Wymeswold
LE12 6UU
We’ll email you to confirm we have received your return and your original payment method will be refunded, excluding any postage costs if applicable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
